Overview

Why GenAI IT HelpDesks?

Traditional IT helpdesks often struggle with long support delays, prolonged downtime due to slow troubleshooting, and limited accessibility and IT knowledge bases management. These challenges can lead to overwhelmed IT support teams, particularly when dealing with repetitive issues.

Based on AI-driven solutions, TechX's GenAI IT HelpDesks helps ensure the efficient operation of IT resources and deliver smooth technical support. Gain support excellence and seamless user experiences.

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Benefits

Accelerate your IT Support with Intelligent

• Reduced Downtime because AI-driven troubleshooting resolves IT issues quickly.

• Quick Knowledge Access to IT knowledge base, improving problem-solving.

• Efficient Ticket Management that simplifies tracking and resolution of IT support tickets.

• Enhanced Training modules for continuous learning.

Automated Troubleshooting

Quickly resolve common IT issues with AI-driven solutions.

IT Knowledge Base Access

Provide instant access to a comprehensive IT knowledge base.

Ticket
Management

Efficiently manage and tracks IT support tickets.

User Training Modules

Offer on-demand training modules for IT-related skills and knowledge.


Framework

Our comprehensive approach

Phase 1

Assessment

Our team of experts will identify key areas where Generative AI solutions can add value and conduct a needs assessment to understand specific challenges.

Phase 2

Customization

We tailor GenAI features to meet the unique requirements of your organization, then

working with our team to customize workflows and integrations.

Phase 3

Implementation

Deploy our Generative AI solutions in phases to ensure a smooth transition as well as provide training to employees for seamless adoption.

Phase 4

Support & Optimization

Continuous support to address any issues and ensure optimal performance. We also provide regular updates and enhancements based on user feedback.

Toolkit

Experience with proven AWS & profressional tools

Amazon Bedrock

Amazon Application Load Balancer (ALB)

Amazon OpenSearch

Amazon Transcribe

Công ty Cổ phần TechX - TechX Corporation

A trusted partner of entrepreneurs and enterprises in their successful cloud transformation journey. 

HCM Office

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Hanoi City

+(84) 24 3201 6223

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