AI-Driven Smart Contact Centers

Transforming FSI Service2Sales

Maximizing revenue with GenAI Service2Sales, powered by Amazon Connect and Xdata. Xdata’s real-time data analytics seamlessly integrates with your systems, enhancing GenAI to recommend personalized upsell products during inbound service calls. This ensures data accuracy, security, and an efficient sales process, transforming service interactions into revenue opportunities.

Trusted by

Benefits

Unlocking your potential with AWS cloud migration

• Improved Customer Satisfaction by reducing wait times, and empowering personalized support across every touchpoint.

• Cloud-based Infrastructure's Scalability allows your contact center to scale dynamically, handling spikes with ease, and ensuring seamless service during peak times.

• Enhanced Agent Productivity by focusing more on complex issue, while leaving GenAI to handle repetitive tasks and providing AI-assisted responses.

• Actionable Customer Insights that enable more personalized interactions and strategic decision-making with a 360-degree view of each customer, powered by Xdata.

Amazon Connect for Cloud-Based Contact Centers

A scalable, cloud-based contact center that enables efficient inbound and outbound customer interactions across voice, chat, and email.

Generative AI for Enhanced Customer Engagement

Automated responses to common inquiries, assisting agents with AI-driven suggestions, and generating personalized customer experiences, improving both response times and customer satisfaction.

Xdata Platform for 360-Degree Customer Insights

That integrates and unifies customer data from multiple channels, providing agents with a complete view of customer interactions, preferences, and behaviors, leading to more informed decision-making and better customer service.

Smart contact centers

Implementation methodology

Phase 1

Discovery and Assessment

We assess your current contact center operations, customer touchpoints, and data sources to identify key areas for improvement and define goals for the new system.


Phase 2

Amazon Connect Implementation

We configure and deploy Amazon Connect, integrating it with your existing systems and ensuring that it supports omnichannel interactions, including voice, chat, and email.

Phase 3

AI and Automation Integration

We integrate Generative AI to automate routine customer inquiries, assist agents with suggested responses, and generate personalized customer communications.

Phase 4

Xdata Platform Integration

We unify data across all customer touchpoints using the Xdata Platform, providing comprehensive analytics and insights that improve decision-making and customer engagement.

Phase 5

Training and Optimization

We provide ongoing training to agents and contact center managers to ensure they fully leverage the AI-powered tools and data insights for improved performance and customer service.

Toolkit

Experience with proven AWS & profressional tools

Amazon SageMaker

AWS Glue

Amazon S3

Amazon EC2

AWS Lambda

PyTorch

TensorFlow

Amazon Polly

Amazon Lex

Công ty Cổ phần TechX - TechX Corporation

A trusted partner of entrepreneurs and enterprises in their successful cloud transformation journey. 

HCM Office

Level 9, HM Town Building

412 Nguyen Thi Minh Khai,

Ward 5, District 3,

Hochiminh City

+(84) 28 3620 9897

HA NOI

Level 5, VMT Building

3, Alley 86 Duy Tan,

Ward Dich Vong Hau, Cau Giay District,

Hanoi City

+(84) 24 3201 6223

Copyright 2024, All Rights Reserved.