AI-Driven Smart Contact Centers
Transforming FSI Service2Sales
Maximizing revenue with GenAI Service2Sales, powered by Amazon Connect and Xdata. Xdata’s real-time data analytics seamlessly integrates with your systems, enhancing GenAI to recommend personalized upsell products during inbound service calls. This ensures data accuracy, security, and an efficient sales process, transforming service interactions into revenue opportunities.
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Benefits
Unlocking your potential with AWS cloud migration
• Improved Customer Satisfaction by reducing wait times, and empowering personalized support across every touchpoint.
• Cloud-based Infrastructure's Scalability allows your contact center to scale dynamically, handling spikes with ease, and ensuring seamless service during peak times.
• Enhanced Agent Productivity by focusing more on complex issue, while leaving GenAI to handle repetitive tasks and providing AI-assisted responses.
• Actionable Customer Insights that enable more personalized interactions and strategic decision-making with a 360-degree view of each customer, powered by Xdata.
Amazon Connect for Cloud-Based Contact Centers
A scalable, cloud-based contact center that enables efficient inbound and outbound customer interactions across voice, chat, and email.
Generative AI for Enhanced Customer Engagement
Automated responses to common inquiries, assisting agents with AI-driven suggestions, and generating personalized customer experiences, improving both response times and customer satisfaction.
Xdata Platform for 360-Degree Customer Insights
That integrates and unifies customer data from multiple channels, providing agents with a complete view of customer interactions, preferences, and behaviors, leading to more informed decision-making and better customer service.
Smart contact centers
Implementation methodology
Phase 1
Discovery and Assessment
We assess your current contact center operations, customer touchpoints, and data sources to identify key areas for improvement and define goals for the new system.
Phase 2
Amazon Connect Implementation
We configure and deploy Amazon Connect, integrating it with your existing systems and ensuring that it supports omnichannel interactions, including voice, chat, and email.
Phase 3
AI and Automation Integration
We integrate Generative AI to automate routine customer inquiries, assist agents with suggested responses, and generate personalized customer communications.
Phase 4
Xdata Platform Integration
We unify data across all customer touchpoints using the Xdata Platform, providing comprehensive analytics and insights that improve decision-making and customer engagement.
Phase 5
Training and Optimization
We provide ongoing training to agents and contact center managers to ensure they fully leverage the AI-powered tools and data insights for improved performance and customer service.
Toolkit
Experience with proven AWS & profressional tools
Công ty Cổ phần TechX - TechX Corporation
A trusted partner of entrepreneurs and enterprises in their successful cloud transformation journey.
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