As one of the pioneers in the fields of Telecommunications and Programming Electronic Technology, Alta Media always prioritizes the application of technology to improve operational efficiency. Upon realizing the great potential of new generation Artificial Intelligence (GenAI), Alta Media decided to apply this new technology to human resource management and support, with the effective support of TechX as role as a consulting and solution implementation partner.

When human resources are the core foundation for sustainable business development

One of the challenges businesses are facing today is not simply finding and attracting talented candidates, but also how to retain them over the long term. Furthermore, with increasingly fierce competition in the labor market, maintaining a team of exemplary employees is a priority and an important key for businesses to develop sustainably. According to a report by StrongDM and SHRM in 2024, employees who have a good experience during the probationary period and integrate into the corporate culture have a retention rate of up to 82% and have a higher work performance of up to 50%. .

With a fast-paced and harsh market like the Telecommunications and Programming Electronic Technology industry, pioneering businesses like Alta Media also need to have strategies for managing and building human resources, especially young talents, right from the start. Hence, building a clear guidance roadmap for personnel to integrate into the company culture and have a clear work orientation for each department is essential.

However, with limited resources, Alta Media has difficulty wasting resources on manual, repetitive work while welcoming new batches of employees. In addition, new employees still face many obstacles when finding information about policies, regulations, instructions, and internal documents due to the company’s inconsistent structure and document storage lack of concentration. This greatly affects employees’ overall experience when they first join the company.

Therefore, Alta Media decided to modernize internal processes with cloud computing technology and GenAI to improve employee experience, especially for new employees, and increase work productivity. and build a modern, dynamic working environment.

GenAI application for 24/7 human resources support

Looking for a leading technology partner in Vietnam to consult and implement digital transformation solutions, the business chose to accompany TechX – a leading partner in Vietnam in deploying infrastructure and distribution services. Data analysis, Generative Artificial Intelligence (GenAI) application on the AWS cloud platform.

As a first step, TechX’s team of experts coordinated with Alta Media to conduct a survey and evaluate operational requirements, thereby proposing a comprehensive roadmap to deploy solutions to customers’ challenges. are encountering.

Next, TechX will work with Alta Media to deploy a human resources policy chatbot powered by GenAI. This chatbot will act as an intelligent virtual assistant, supporting employees 24/7 to provide internal resources immediately, ensuring a smooth role transition.

It is known that Chatbot’s input data source is a data center integrated with AltaMedia’s internal system to provide centralized access to human resources policies, instructions, project documents and other documents. latest internal resources, helping personnel easily find, extract and use information when necessary.

Solution to build a smart virtual assistant to serve internal document retrieval

• Xdata platform application: comprehensive data management platform from Data Warehouse, Data Integration, ETL process (Extract, Transform, Load), Data Lake (Data Lake) and BI (Business Intelligence) to create quality data sources for evaluation and providing answers to support human resources.

  
  

• Combination of GenAI and Amazon Bedrock: Chatbot is connected to Alta Media’s existing human resources management systems, helping to ensure the accuracy and updates of information. Through the combination of GenAI and Foundation Models, TechX used Amazon Bedrock as the platform to provide GenAI with knowledge and learning capabilities. Thanks to that, GenAI can create new, creative and highly realistic content based on the documents initially provided by the business.

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Results – Brings satisfaction to each employee thanks to quick and timely responses

Thanks to the application of GenAI in developing virtual assistants for querying and extracting internal resources, Alta Media has brought significant results in building a development strategy with employees as the core, specifically:

• Reduce the time needed for employees to integrate into the new environment: Shortening the initial job handover time and creating a good experience for new employees can help them quickly integrate into the company and culture. From there, work more effectively and connect more closely with the company.

  
  

• Shorten live support time to 1 day: Providing quick, timely and accurate responses to HR-related questions has helped Alta Media reduce on-site manual support resources and enable businesses to Business as well as the Human Resources department focus on strategic initiatives as well as building corporate culture. In fact, the business has reduced the direct support time of the Human Resources department from 7 days to 1 day.

  
  

• Increase work productivity by accessing information faster: Employees can use their time searching for policies, instructions and internal documents to focus on completing work, building effective work processes. more efficient and improve work productivity. According to reports, it only took 2 weeks for new employees to receive work instead of 1.5 months as before.

With the capabilities of a consulting unit and deploying modern data technology and leading GenAI solutions in the Vietnamese market, TechX is committed to continuing to support customers in optimizing and expanding the features of virtual assistants, with a long-term development roadmap to improve operational efficiency sustainably. Customers will benefit from the latest technological achievements to further enhance their competitiveness in the digital age.